We hear you loud and clear! You requested us to simplify our instruments much more, offer you extra flexibility, improve entry to APIs and our Technical Help Heart (TAC), and create alternatives so that you can add specialised worth – particularly as we transition to a software program and as-a-service paradigm.
You ask, and we work onerous to ship!
Cisco Companion Superior Help
Cisco Companion Superior Help will allow Managed Providers Suppliers (MSPs) to ship premium-level assist with the additional benefit of guided entry to API integrations that construct on MSPs’ personal particular person current companies.
Companion Superior Help is a service that strikes Cisco companions who’re specializing in a managed companies path to market from analog to true-digital assist.
With well timed, scalable automated syncing on all circumstances, Companion Superior Help provides on the spot digital mirroring of all downside tickets opened by the associate and sooner, prioritized entry to specialists in Cisco’s TAC – a worldwide group that gives around-the-clock, award-winning technical assist companies on-line and over the telephone.
This resolution permits MSPs to have sooner entry to the proper assets inside Cisco TAC, entry to Cisco automation and AI by way of the smart-bonded digital interface, and leverage APIs (which offer insights and telemetry) in an effort to create new differentiated companies in a brand new outcome-based service mannequin.
Cisco Lifecycle Benefit / PX Cloud Integration
We’re integrating Cisco Lifecycle Benefit into Cisco PX Cloud, to scale back what number of instruments companions must have a complete view of a buyer’s lifecycle knowledge by means of a single pane of glass.
300 plus companions who have already got Cisco PX Cloud entry now have the flexibility to take a look at Cisco Lifecycle Benefit knowledge, accessing the identical knowledge by way of the cloud to digitally scale.
Via this integration, companions will be capable of entry Cisco a co-branded digital buyer engagement.
I’m happy with how far our workforce has are available responding to your requests – and as all the time, there’s extra to come back to set you up for fulfillment – so we recognize your continued suggestions. As a result of we’re better collectively!