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Constructing Sturdy Partnerships for Buyer Success

In immediately’s dynamic enterprise panorama, the place buyer satisfaction reigns supreme, forging robust partnerships has grow to be an important ingredient for fulfillment. Robotiq acknowledged the transformative influence of collaboration from the very starting.

With a steadfast dedication to offering their clients with one of the best service and turnkey options, Robotiq has harnessed the facility of strategic alliances to drive customer-centric innovation.

From its inception, Robotiq understood that providing a complete vary of robotic options required extra than simply technical experience. It necessitated a community of trusted companions who shared their imaginative and prescient of empowering clients and pushing the boundaries of automation know-how. One notable companion that has been by Robotiq’s aspect is Olympus Controls. By cultivating a powerful partnership, Robotiq, and Olympus Controls have delivered collectively unparalleled worth and constantly tailored to fulfill the evolving want of their numerous buyer base.  

Presenting Olympus Controls

As an automation resolution supplier specializing in components-level gross sales, sub-systems, and turnkey options, Olympus Controls brings a wealth of experience and trade data to the desk. Olympus Controls has been a companion of Robotiq since day one.

When requested about their partnership, Bruce Hagerty, regional gross sales supervisor at Olympus Controls expressed his enthusiasm, stating: 

 “We have been in a position to implement Robotiq’s options to the good success and happiness of our clients.” 

By leveraging Robotiq’s cutting-edge cobot applied sciences and Olympus Controls’ high-tech mindset, they’ve grow to be a reliable useful resource for his or her clients. 

This partnership extends past product gross sales. It encompasses a holistic strategy that covers all the buyer journey. From preliminary evaluations to creating demos available, each organizations proceed to innovate and introduce new merchandise to the market. As Bruce Hagerty mentions:

 “This dedication to development and collaboration units Olympus Controls other than opponents who should not have the privilege of being Robotiq’s companion”.  

Robotiq and Olympus Controls’ journey collectively over the previous 15 years, has been marked by progress, innovation, and customer-centric options. By way of this partnership, each companies have constantly differentiated themselves available in the market, enabling many firms to thrive and obtain their automation targets.


Extra advantages of a powerful partnership

The stronger the collaboration between all stakeholders, the extra vital the benefits grow to be. 


One of many major advantages of a strong partnership is the power to ship options which might be uniquely tailor-made to the client’s wants. By fostering shut relationships, the partnership creates an surroundings the place progressive concepts can flourish. The collective experience of all events concerned permits for the event of options that work seamlessly, offering clients with higher outcomes and faster outcomes. This degree of collaboration ensures that the answer not solely meets the client’s necessities but additionally exceeds their expectations.

Streamline communication

One other key benefit is improved communication. By establishing a close-knit relationship between the top consumer, the seller, and the native companion, communication boundaries are damaged down. This seamless move of data permits for a deeper understanding of the client’s distinctive challenges and necessities. This avoids undesirable delays within the switch of data, which may decelerate the undertaking.  

“I discuss to Robotiq’s gross sales and help group weekly. I do know individuals by title and I’ve their cellphone numbers. Anytime I want one thing, there is a fast reply.” 

Gina Kim, Robotic Gross sales Specialist at Olympus Controls

This degree of accessibility and responsiveness considerably advantages the companion and the client, particularly when time is of the essence. Fast problem-solving and well timed help are invaluable, significantly when a buyer is raring to have their newly bought product arrange and operational.


Evolving shopping for tendencies

Over the previous twenty years, there was a noticeable shift in clients’ shopping for tendencies, transferring away from transactional purchases in the direction of a desire for turnkey options. 

Within the earlier years, clients would purchase particular person parts and undertake the mixing course of in-house. Nevertheless, round 2008, a big change occurred with the monetary disaster: firms in the reduction of on the sizes of their in-house engineering groups, which put extra stress on those left. Prospects, missing time and sources, had been searching for extra complete options from their distribution companions. 

This transition aligns with clients’ rising expectations of buying an entire system that may seamlessly combine into their present manufacturing services or meeting strains. For instance, relating to palletizing, clients could have already got a conveyor setup and manually deal with the palletizing course of. In such instances, they search an answer that may be readily dropped into their end-of-line palletizing station, enabling fast implementation and minimal disruption to present processes.

This shift is pushed by the need for elevated effectivity and decreased time to market. Prospects now not want to spend vital sources on configuring and integrating particular person parts themselves. As an alternative, they worth the power to have an answer up and working in a remarkably brief period of time. By choosing turnkey options, clients can speed up their manufacturing processes and deal with their core competencies, finally driving total productiveness and success.

The power of Robotiq and Olympus Controls to adapt to this evolving buyer demand is a testomony to their dedication to offering complete options. Each firms have positioned themselves as trusted companions that transcend supplying particular person components. They provide built-in options, backed by design engineering experience, to make sure clients obtain turnkey programs that seamlessly meet their particular wants.


A turnkey resolution?

A turnkey resolution is a complete and ready-to-use resolution that enables clients to streamline their implementation course of. When choosing a turnkey resolution, clients can merely place a purchase order order and, upon supply, have the system up and working with the press of a button. This seamless integration eliminates the necessity for advanced configuration and time-consuming setup, offering clients with fast performance and operational effectivity.

From a improvement standpoint, a turnkey resolution is just not a static product however reasonably a dynamic one. It’s designed to evolve and adapt to the altering wants of consumers. As new variations and upgrades are developed, the turnkey resolution stays alive and continues to develop. Prospects are thus shopping for into an answer that’s continuously creating and enhancing over the long run. This adaptability permits clients to remain forward of the curve, maximize productiveness, and future-proof their operations.

Prospects can depend on the truth that their funding is just not restricted to a one-time buy however reasonably an answer that’s actively developed and improved upon.

The advantages of a turnkey resolution

The adoption of turnkey options has been pushed by the quite a few advantages they provide to clients. In immediately’s market, there’s a rising demand for merchandise that aren’t solely simpler to make use of but additionally present fast implementation, prime quality, and ease for newer engineers and technicians on the manufacturing flooring. These components have grow to be vital motivators for purchasers when making their shopping for choices:

Improved Return on Funding (ROI): One of many major advantages is the lower in set up time in comparison with totally built-in conventional strains. By streamlining the implementation course of, clients can cut back downtime and begin realizing the advantages of the answer extra shortly. This sooner time-to-value interprets into a greater ROI, permitting clients to maximise their funding and obtain operational efficiencies sooner.

Fig. 12 Two cell deployment timelines

Standardization and Scalability: A turnkey resolution offers clients with the chance to standardize their operations on a single resolution: operators should not have to study completely different options for various manufacturing strains. Moreover, if a facility expands, the turnkey resolution can function the spine for future growth in response to the lean robotics methodology. This standardization simplifies coaching and reduces complexity, enabling smoother operations and enhancing productiveness.

Single Level of Contact and Venture Administration: Prospects profit from having a single level of contact to information them by means of the deployment course of. As an alternative of coping with a number of distributors and the challenges of assembling varied parts on-site, clients can depend on a devoted undertaking administration strategy. This streamlines communication, coordination, and troubleshooting, leading to a extra environment friendly and seamless implementation expertise.


Lengthy-term relationships

Robotiq emphasizes its deal with constructing long-term relationships and catering to repeat tasks. This dedication to long-term partnerships ensures that clients obtain constant help, steady enchancment, and ongoing innovation. By nurturing these relationships, the businesses can higher perceive clients’ evolving wants and ship options that align with their long-term targets.

However what units Robotiq’s partnerships aside is the unwavering deal with distinctive service. Recognizing that profitable collaborations prolong past the preliminary transaction, Robotiq, and its companions are dedicated to offering ongoing help, coaching, and experience. This dedication to complete buyer care ensures that companies can totally leverage the potential of their robotic options, yielding tangible outcomes and a superior return on funding.

Tangible advantages consequence from these collaborations, from co-innovation and entry to cutting-edge know-how to streamlined implementation processes and optimized system efficiency. Sturdy partnerships contribute to Robotiq’s mission of delivering turnkey options and distinctive service to their valued clients.

Robotiq’s robust alliances empower companions to ship distinctive worth and drive extra buyer success. Selecting Robotiq as a companion means embracing collaboration, innovation, and the chance to face out in a aggressive market.

To see how this partnership not too long ago contributed to a shopper’s success and satisfaction, uncover our Case Examine on Cascade Espresso.


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